Ensuring a Smooth Flower Delivery
At Denmark Florist, we are committed to making your flower and gift delivery experience as seamless as possible. To achieve this, we have outlined some essential terms and conditions that provide clarity on our procedures and policies. Please review these guidelines to ensure a smooth and successful flower delivery to your desired recipient.
Delivery to Public Institutions
For deliveries to public institutions, such as hospitals, rehabilitation facilities, and hotels, we kindly request complete information. This includes:
- The name of the institution.
- The full address.
- A contact phone number.
- The room number along with the name of the guest or recipient.
Variations in Flowers/Products
The images displayed on our website are system images intended for reference purposes only. The actual delivered flowers may appear slightly different. While we make every effort to match the flower colors as closely as possible, variations may occur, including differences in shade when compared to the website image. Additionally, depending on the availability on the day of delivery, we reserve the right to replace unavailable flower colors with suitable alternatives of the same or greater value to maintain the essence of your original request. Certain flower and plant products may be delivered in bud form to ensure a longer life. Furthermore, packaging, boxes, or vases may be subject to change based on their availability on the day of delivery.
Extra Gifts (Add-Ons)
When ordering additional items such as Teddy Bears, Vases, or Balloons, please be aware that they will be delivered alongside the flowers. Depending on availability, we reserve the right to provide items with color or wording variations different from the image. This does not apply to wines, which will always match the type (red, white, champagne) as ordered, with the only possible alteration being the brand name, if necessary. In the case of consumables, unavailable items will be substituted with suitable alternatives. In most instances, Extra Gifts/Cakes/Chocolates must be accompanied by a flower order. If this is not the case, a message will indicate "No Product Selected," and you will be required to add flowers to your order.
When placing an order on internetflorist.biz, flower deliveries can typically be made by the next day. Please note that the exact delivery time cannot be guaranteed, as it depends on the availability of our florist. For specific locations, you may have the option to choose either AM or PM delivery. In the event of a local holiday or Sunday coinciding with the delivery date, the florist reserves the right to adjust the delivery day accordingly. Some delivery cutoff times may fluctuate during busy periods. On special dates like Valentine's Day or Mother's Day, different conditions may apply. During high-volume order periods, we may be unable to guarantee morning or afternoon delivery, even if you selected this option when placing your order. If your chosen delivery date is not feasible due to these high-demand periods, the florist reserves the right to deliver the order at the earliest possible time, which may extend to the following day.
Mandatory Information for Delivery
To ensure the successful delivery of your flower order, we require complete and accurate information, including the local phone number of the recipient. The florist will not contact the recipient to request delivery details. If customers fail to provide this essential information, Internetforist.biz cannot guarantee the order's delivery, and no refunds will be granted. In cases where our florist identifies an incorrect recipient address, we will make an effort to contact you. However, to confirm the delivery, we require a lead time of 2 days. For example, if your order is scheduled for the 15th of June, we need the corrected address by the 13th of June. Since customers are responsible for the accuracy of their information, Internetflorist will not be held liable if the order cannot be delivered. In such instances, no refunds will be provided.
During the order process, you may observe delivery charges displayed. These charges are determined by the area and the florist's availability for delivery. Some florists may decline deliveries to specific areas, leading to the cancellation of your order. If a flower delivery to a remote area requires an additional cost, the florist will contact you before proceeding with the delivery. In such cases, we will reach out to you to discuss the extra cost.
Recipient Not Available/Not at Home
Our florists always make an effort to contact the recipient by phone before proceeding with the delivery. In some situations, they may attempt the delivery without speaking to the recipient, or if the recipient does not answer the phone. The florist may leave the flowers with a guardian or concierge, which we consider as a successful delivery. If the recipient declines to accept the flowers for any reason, no refunds will be issued, as the florist has prepared the flowers and made delivery attempts.
Changes to the delivery address or recipient's information can only be guaranteed when submitted 2 days before the scheduled delivery date. If changes are made with short notice, Internetflorist reserves the right to cancel the order. The same principle applies to modifications of card messages. To change the message on your flower order, we must receive the updated message in writing 1 day before the delivery date. Otherwise, we cannot guarantee the change will be incorporated into the order. For deliveries to hotels, hospitals, or public buildings, we cannot guarantee successful delivery, although most requested deliveries do reach the intended recipients. For deliveries to such locations, providing comprehensive information, including the room number and a phone number, is particularly important. Flowers cannot be delivered to a post box, so you must provide an alternative address, or we will need to cancel the order. If the recipient refuses the flowers, you are not entitled to a refund from internetflorist.
When placing an order on our website, flowers are typically available for delivery the next day. While some locations may offer same-day delivery, we cannot guarantee this service.
For any late deliveries that are beyond the control of our florists, no refunds will be provided. Late deliveries may occur if the recipient is not at home or unavailable at the provided address. Our florists will always attempt to contact the recipient by phone and make delivery arrangements.
Due to unpredictable events beyond the control of our local florists and Internetflorist.biz, we cannot guarantee delivery on the requested date. This includes restrictions related to COVID-19. In such instances, the florist reserves the right to make the delivery even several days later.
If you need to cancel your flower order, we require written cancellation requests for specific order numbers to be submitted 48 hours before the scheduled delivery date. Requests received after this deadline may not be guaranteed a cancellation and refund.
If you are dissatisfied with the service provided or the flowers received by the recipient, please submit a written complaint along with a photograph of the bouquet. Please note that we require photographs from both above and the side to fully assess the bouquet. Complaints must be received within 2 days after the delivery date. Failure to meet this timeline may result in your complaint not being considered.
When you are not happy with the service provided and the flowers the recipient received, please send us a complaint in written and a picture of the bouquet. Kindly note that we need to have a picture from above and the side in order to see the full bouquet. We must have the complaint within 2 days after the delivery date. Otherwise we may not be able to consider your complaint.